Domestic Delivery Insurance Coverage

What is Domestic Delivery Insurance?

Domestic Delivery Insurance is an arrangement by which CSF undertakes to provide a guarantee of compensation for specified loss or damage of your packages for a specific rate. The term “Domestic Delivery” means this is specific to our local courier services across Trinidad and Tobago and not our international skybox service from Miami.

What are the rates?

• Standard Insurance - 1% to the nearest 100 - any item that is not on the fragile listing
• Fragile Insurance - 10% rounded to the nearest 10 - based on CSF's fragile listing

What is the coverage limit?

CSF’s guaranteed insurance limit is TTD3,000.00.

Do I have to take the Insurance?

No, you do not have to take any insurance on your packages. While we strongly recommend it, it is an optional service to you.

What happens if my package damaged in transit to my customer?

If an item is damaged while in transit to the Merchant's clients by CSF, the Merchant will be refunded, this would be based on the value of the package/items the Merchant submitted only if insured.

What happens if my package is stolen while in the care of CSF?

Where a package has been stolen in the course of delivery and a police report has been made by the Courier of CSF, you will be eligible to receive:

1. A full reimbursement on the cost of the item where your package is insured. Please remember regardless of the cost of the item, CSF’s guaranteed insurance limit is TTD3,000.00;
2. A 50% reimbursement on the cost of the item where there was no insurance in place.

We strongly recommend for items that exceed CSF’s insurance limit; you collect payment in advance from your customer.