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MEMBERSHIP

OFFICES AND LOCATIONS

CSF has three Warehouses in Florida & US. Our Florida Warehouse is situated in the City of Miami - a common trade zone and export area, which is located approximately 11 miles from Miami International Airport.

  • Our Standard Services Warehouse is located at 8606 NW 66th Street, Miami, Florida 33195-2613 offers standard Skybox Services, where air shipments are dispatched five days a week, Monday through Friday.

CSF also has two (2) Warehouses located in Miami which offers Consolidation and Ocean services each Monday, respectively. Contact us for Further Information.

We have one office in Trinidad and one in Tobago; our Head Office and Central Pick-Up Office in 82/5 Macaya Trace, Monroe Road, Cunupia, and our Tobago Pick-Up Office in Unit 5 Milford Bay Plaza, Crown Point, Tobago.
Our contact numbers are 225-4CSF (225-4273) and CALL-CSF (225-5273) and 290-3110 for Tobago.

Our office business hours are as follows:

Central Office

82/5 Macaya Trace, Monroe Road - Cunupia

Open Mondays - Fridays from 9:00 am to 5:00 pm and on Saturdays from 9:00 am to 3:00 pm

Tobago Office

Unit 5 Milford Bay Plaza, Crown Point, Tobago

Open Mondays - Fridays from 9:00 am to 5:00 pm. Office is closed on Saturdays

Miami, FL Warehouses

Standard Services - 8606 NW 66th Street, Miami-Florida 33166-2613 (AIR)

Consolidation Services – Contact us for Further Information

Ocean Services – Contact us for Further Information

Open Mondays through Fridays from 8:00 am to 4:00 pm

ALL OFFICES ARE CLOSED ON PUBLIC HOLIDAYS.

SHIPPING PROCESS

Once your item is delivered to your skybox address, it will be shipped within 1-2 working days during off-peak shipping seasons. If your packages arrive in the Miami Warehouse before 2:00 pm on a weekday of the off-peak shipping seasons, packages will be processed for shipping to arrive in Trinidad for Customs & Excise clearance by the next business day. Allowances for delays are expected and most anticipated during peak seasons such as for periods around Black Friday sales, Christmas and other Seasonal & Holiday Sales within the US and occasionally in off-peak seasons if there are unusually high receiving volumes or in circumstances out of our control during clearance.
After CSF has cleared the item through Customs & Excise, packages are delivered within 1-2 two working days. Picking up shipments, however, can be collected within 24 hours after clearance.
CSF can accommodate shipments of all weights and sizes however for shipments exceeding regular weights of 200 pounds or a volume greater than 88 x 125 x 76 inches, a quotation would be required before the item is shipped. This is necessary to determine if additional handling fees or special arrangements would be required.

Listed below are three (3) categories of items which CSF refrains from shipping unless the appropriate required licenses, documentation, certificates or permits are submitted prior to shipping. These categories include:

  • +Restricted Goods for import
  • +Goods that require special Permits and License
  • +Hazardous Materials and Goods (HAZMAT)

Also to note, there is a list of specific items which are NOT ALLOWED FOR IMPORT into Trinidad and Tobago, further details can be found in our Service Guide located under the "Support" section of your Member's Dashboard.

This is to ensure that customers can be reimbursed in the event of a damaged or lost packages, customers must ensure that insurance is paid on the invoice to receive a full refund. However, it should be noted that members would not be compensated for lost or damaged packages which are not in CSF's care or outside the responsibility of CSF.

Members would only be eligible for reimbursement for items which were deemed lost or damaged while in custody of CSF, these items would be covered by our default Standard Insurance based on value. Members whose items carry additional insurance would be fully reimbursed up to the value of the item.

To mitigate the effects of unforeseen or uncertain losses and damages in respect to the importation of items using the services of CSF Couriers Limited, we extend to you Standard Insurance coverage. The Standard Insurance covers eligible items for air shipments, by default, with certain exceptions and circumstances, which is explained in our terms of service. Your CSF Invoice will automatically be billed Insurance charge of one percent (1%) every USD100.00 or any part thereof based on the stated value of the Supplier's Invoice for items being imported into Trinidad OR a minimum of USD1.00. In the absence of the Supplier's Invoice, the value applied by Customs & Excise.

The Standard Insurance covers a maximum value of up to USD2000.00. Standard coverage applies to eligible items as described, with the exception of the following:

(i) Any item exceeding the limit of 50 pounds (volumetric or actual weight);

(ii) Perishable and all fragile/breakable items;

(iii) Any single supplier's invoice exceeding the value of USD2000.00.

All televisions inclusive of monitors or displays being shipped must be accompanied by the supplier's invoice upon shipping to Trinidad. The insurance calculation for such is 10% of the value of the item or any part thereof.

For example, if the item is valued at USD1250.00 the insurance will be calculated based on the value of US$1300.00. The insurance charge will therefore be calculated at USD130.00 and this value will be billed to your freight invoice.

NOTE: When a Television is shipped to Trinidad using our CSF service, upon arrival to our facility, checks are made to ensure that it is in Good Condition. Customers are then required to visit our Central Pick-Up Office at 82/5 Macaya Trace, Munroe Road, Cunupia.

CSF does not provide this service; however, we can recommend other providers.

CHARGES

A freight charge is a fee for shipping your package from the United States into Trinidad. It is charged based on the package actual pound weight for air shipments.
Import Duties and VAT are charged by the Government of Trinidad & Tobago as a tax for importing most items. Duties & VAT are determined by the type of goods and the value, based on this information Customs & Excise, using their Tariff (a list of items and their applicable charges) will determine if goods are subject to charges or not. These charges are collected by the Customs & Excise Division for the Ministry of Finance. These taxes are charged as a percentage of the cost of the goods + the cost of the shipping + the cost of any insurance, this is what is termed the CIF value.
No, not all items are subjected to duties and VAT. Based on guidelines of the Customs and Excise Division, some items are exempted from either Duties, VAT or Both. Our online estimate calculator will provide a breakdown of the corresponding rate for each item selected when all relevant data is entered. More details of applicable Duties and VAT on items are available on the Customs and Excise Division link http://www.customs.gov.tt/

OPT is a tax applied on the Cost, Insurance and Freight (C.I.F) value of the shipment and then the duties and VAT will be applied. This is a tax implemented by the Government of Trinidad and Tobago for all goods shipped that:

  • Purchased by means of an electronic transaction;
  • Imported into Trinidad and Tobago by air transportation;
  • Consigned to a consumer; and
  • Entered from a transit shed

Should you have a query regarding charges applied to items, you would be advised to create a ticket via the Online Support Center using the help topic Invoice/Payment Query. Here members can log into their dashboard and create a ticket.

It depends on the cost of the goods declared, seeing that Duties and VAT are a percentage of the CIF value, if different invoice totals are declared, and then you pay different amounts. If however the same totals are declared then you pay the same.

Customs would value your item according to the invoice value, if you do not present an invoice (we suggest you pre-alert), Customs would insert a value for your shipment.

All CSF offices accept Linx, Credit Card and certified- managers or company cheques at the discretion of CSF's management. Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history with CSF. CSF also facilitates online payments through the Member's Dashboard and PayPal services.

Yes but cheques are accepted at the discretion of management. Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history.

Yes, drivers accept all forms of card payment.

PayPal payments are made available to you using your CSF Member's Dashboard login, through the "invoice and payment" tab, select your invoice(s) for payment and click on "pay for invoices", then confirm your selections and click on the option to "continue to PayPal" and you will be redirected to PayPal's Login page, once logged in follow the instructions and complete your payment process. If you do not have a PayPal account, you can create one using this Link PayPal Signup Here .

TRACKING

For CSF to track your shipments a domestic carrier’s tracking number is required.
An Order Number is a number your online vendor has assigned to your purchase much like an invoice number only relevant to the vendor and this data is not shared with an external database, therefore Shippers and Carriers cannot determine tracking status of packages by order numbers.
United States Postal Service (USPS) delivers all packages to the nearest post office within the zip code. Packages would then be placed into Bins and all will be marked as delivered before reaching final Warehouse destination, at times upon leaving post office a signature is attached resulting in misleading notifications of package arriving and received by Miami Warehouse. In many cases, packages would actually be transported from the post office to our warehouse between 3 - 7 working days. For this reason, members expecting items being delivered by USPS should anticipate a few additional days for packages to be shipped to Trinidad for clearance.

Packages that have been delivered to our warehouse would be shipped within 1-2 working days. Please note, if your package was shipped using USPS, as explained in the point above "reason for delays for packages delivers by USPS" please allow a few additional days before your package arrival to Trinidad.

In most cases, the package may have been scanned by the domestic carrier but not physically delivered to CSF. CSF would, however, use the tracking number and supplier’s invoice to further investigate such instances.

Should your package be delivered to an incorrect address, members would be advised to contact their supplier or domestic carrier to further investigate.

In such instances, a tracking number and supplier’s invoice would be required to verify that the package in question does belong to the member before shipping to Trinidad.

DELIVERIES

Login to your member’s dashboard on CSF’s website, members are allowed to update personal information by clicking on the tab to the left that says "UPDATE PROFILE".
A ticket must be submitted via the Online Support Center under the help topic Request Pickup which is only accommodated at our Central Pick-Up Office in 82/5 Macaya Trace, Monroe Road, Cunupia.
CSF Couriers Limited will make two (2) delivery attempts to your delivery address with no charge to you. After two attempts, the package will then be transferred to our Central Pick-Up Office to await your collection.

Members will receive an email notification.

No, drivers don’t deliver packages on Saturdays.

The cut off time for drivers is approximately 4:00 pm.

Yes, there are certain several limitations that would affect delivery in certain areas such as time and distance, if a member is in such an area CSF will work with them to find a solution where the package can be delivered or picked up safely.

If a delivery attempt is made, another would be done the following day.

No, there is no charge if two (02) deliveries are missed, however packages will be transferred to our Central Pick-Up Office in 82/5 Macaya Trace, Monroe Road, Cunupia for members to collect.

TOBAGO

Customers are required to pay a Tobago Transport Surcharge of ($2.00 USD per Invoice). Items are brought to Trinidad and then dispatched to Tobago after it is sorted by our Trinidad Warehouse. This charge is necessary to cover freight and handling expenses on route from Trinidad to Tobago.
Packages are scheduled to be sent three (03) times a week, however where a need arises, additional trips are made. These trips are dependent on the availability of the Tobago ferries.
Yes, customers can contact the Tobago office to schedule delivery or choose that option via their Dashboard.

CONSOLIDATION

Contact us for Further Information
There is a processing fee of USD5.00 and a consolidation fee of USD15.00 which sums up to USD20.00
Yes, there is a $5.00 Processing Fee. This is to transfer to the STANDARD warehouse. Your package will ship as unconsolidated and treated as standard air with an applicable $5 transfer fee.
Yes a $5.00 Processing Fee will be applicable as customers are responsible for doing due diligence to ensure that their items can be compatible.
Items will ship out once a week on a Monday, with the exception of public holidays in the US, where the consolidation will be shipped the following day.
No, only items of the same VAT and DUTY class can be consolidated. Please view on our website.
No, this could jeopardize the safety of the items.
No, this could jeopardize the safety of the items.
  • Possible reduction in shipping weight of package.
  • Trimming of excess packaging (without compromising safety of items).
  • Better monitoring of goods (track all in one).
  • All in one delivery (no expectation of package per day delivery as all are in one box).

GENERAL

CSF started its operations in the year 2006.
CSF is unique because of our affordable rates, our focus on excellent customer service and efficient operations as our main competitive advantages, adding to which the convenience of our geographically located Pick-Up offices both in Trinidad & Tobago and our free Delivery Service.
CSF believes in serving the entire country and we believe that Central is the best location to coordinate all our activities.