Loading Please Wait...
Loading Please Wait...
CSF has two (2) Warehouses in Florida. Our Florida Warehouse is situated in the City of Miami - a common trade zone and export area, which is located approximately 11 miles from Miami International Airport.
Our office business hours are as follows:
Central Office
Corner Ronald Street & Southern Main Road, Point Pleasant Park, Cunupia
Tobago Office
Unit 5 Milford Bay Plaza, Crown Point, Tobago
Miami, FL Warehouses
Standard Services - 8606 NW 66th Street, Miami-Florida 33166 or 33195 (AIR)
Consolidation & Ocean Services – 6521 NW 87th Avenue, Miami Florida 33178-1624
ALL OFFICES ARE CLOSED ON PUBLIC HOLIDAYS
Once your item is delivered to your skybox address, it will be shipped within 1-2 working days during off-peak shipping seasons. If your packages arrive in the Miami Warehouse before 2:00 pm on a weekday of the off-peak shipping seasons, these packages will be processed for shipping to arrive in Trinidad for Customs & Excise clearance by the next business day.
Allowances for delays are expected and most anticipated during peak seasons such as Black Friday sales, Christmas and other Seasonal & Holiday Sales within the US and occasionally in off-peak seasons if there are unusually high receiving volumes or in circumstances out of our control during clearance.
Listed below are three (3) categories of items which CSF refrains from shipping unless the appropriate required licenses, documentation, certificates, or permits are submitted prior to shipping. These categories include:
Also, to note, there is a list of specific items which are NOT ALLOWED FOR IMPORT into Trinidad and Tobago, further details can be found in our Service Guide located under the "Support" section of your Member's Dashboard.
This is to ensure that customers can be reimbursed in the event of a damaged or lost package. It should be noted that members would not be compensated for lost or damaged packages which are not in CSF's care or outside the responsibility of CSF.
Members would only be eligible for reimbursement for items which were deemed lost or damaged while in custody of CSF, these items would be covered by our default Standard Insurance. Members whose items carry additional insurance would be fully reimbursed up to the value of the item.
By default, a Standard Insurance fee is applied to all eligible air shipment packages with certain exceptions and circumstances, which is further explained in our 'terms of service' guide. This helps to mitigate the effects of unforeseen losses or damages in relation to the importation of items using CSF Couriers Limited services. Your CSF Invoice will automatically be billed an Insurance charge of one percent (1%) on every USD100.00 or any part thereof. This will be based on the Supplier's Invoice total value included with your packages. In the absence of a supplier invoice, the value applied will be at a minimum of USD1.00.
The Standard Insurance covers a maximum value of up to USD2000.00. Standard coverage applies to eligible items as described, except for the following:
(i) Any item exceeding the limit of 100 pounds (actual weight).
(ii) Fragile/Overweight items.
(iii) Any single supplier's invoice exceeding the value of USD2000.00.
Additional Insurance would include all televisions and monitors or displays (over 19 inches), these items must be accompanied by the supplier's invoice upon shipping to Trinidad. The insurance calculation for such is 10% of the value of the item to the next ten or any part thereof.
For example, if the item is valued at USD1250.00 the insurance charge will be calculated at USD125.00 and this value will be billed to your freight invoice.
NOTE: When a Television is shipped to Trinidad using our CSF service, upon arrival to our facility, checks are made to ensure that it is in Good Condition. Deliveries are based on CSF's availability and advanced online payments or customers can arrange to pick-up at Corner Ronald Street & Southern Main Road, Point Pleasant Park, Cunupia.
CSF does not provide this service; however, we can recommend other providers.
OPT is a tax applied on the Cost, Insurance and Freight (C.I.F) value of the shipment and then the duties and VAT will be applied. This is a tax implemented by the Government of Trinidad and Tobago for all goods shipped that are:
You are required to create a ticket via the Online Support Center using the help topic Invoice/Payment Query. Here you can log into your dashboard and create a ticket.
Yes, there are two (2) factors that would affect this; if your package(s) came with a supplier’s invoice or not and the fluctuation of the weight.
Customs would value your item(s) according to the invoice value, if you do not present an invoice (we suggest you pre-alert), Customs would estimate a local market value for your item(s).
All CSF offices accept Linx, Credit Card and certified- managers or company cheques at the discretion of CSF's management. Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history with CSF. CSF also facilitates online payments through the Member's Dashboard, which would include PayPal, Online Credit Card, and Amazon Pay.
Yes, but cheques are accepted at the discretion of management. Personal and Business Cheques must be pre-approved prior to making payment. Approval is based on your account history.
Yes, CSF’s Couriers accept all forms of card payment.
PayPal payments are made available to you using your CSF Member's Dashboard login, that you can access through the "invoice and payment" section. Select your invoice(s) for payment and click on "pay for invoices," then confirm your selections and click on the option to "continue to PayPal," and this will direct you to PayPal's Login page. Once logged in, follow the instructions, and complete your payment process. We highly recommend that you make all payments in USD. This way, you can avoid the extra PayPal charges, which have a higher conversation rate. If you do not have a PayPal account, you can create one using this Link PayPal Signup Here.
Packages that have been delivered to our warehouse would be shipped within 1-2 working days. Please note, if your package was shipped using USPS, as explained in the point above "reason for delays for packages delivers by USPS" please allow a few additional days before your package arrival to Trinidad.
In most cases, the package may have been scanned by the domestic carrier but not physically delivered to CSF. CSF would, however, use the tracking number and supplier's invoice to further investigate such instances.
Should your package be delivered to an incorrect address, members are advised to contact their supplier or domestic carrier to further investigate.
In such instances, a tracking number and supplier's invoice would be required to verify that the package in question does belong to the member before shipping to Trinidad. Members also have the option to “Track Your Order” through CSF’s homepage on the website.
Members will receive an email notification, providing that your account information is updated.
Yes, however this is based on CSF Management’s discretion.
The cut off time for drivers is approximately 4:00 pm.
CSF will deliver packages throughout Trinidad & Tobago. However, to ensure our Couriers’ safety, there are certain areas that they will be unable to go; therefore, we ask customers to meet them at a more convenient location.
If a delivery was missed, another will be rescheduled by our dispatch team, based on the next date of delivery in your area.
No, there are no additional fees.
