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CLAIM PACKAGES INSTRUCTIONS

There are two (2) methods in which a customer can search for packages on the CSF website:

  1. Search from CSF’s main website; or
  2. Search through the Customer’s Dashboard
 

FIRST METHOD – THROUGH CSF’S MAIN WEBSITE

To claim an unknown package from CSF’s website, follow these steps:

1. Go to our website by typing csfcouriersltd.com in the URL and pressing “Enter” on the keyboard

 

2. Enter the tracking number of the package in the "Tracking Number" Field. See Fig 2

 

3. Click on the "Track Order" button

 

 

4. You will then be taken to the receipt details page where you can view the details of the package. If the description of the item matches your order, click on "Claim Now" as shown in Fig 4

 

5. You will then be led to CSF's Member's Login Page. There you will enter your BoxID and Password

 

6. After logging in, you will be redirected directly to the Oder Details page, where you would click on "Claim Now" one more time as shown in Fig 6

 

7. A pop-up box will then appear asking for confirmation of claiming the package. Simply click "Confirm" as shown in Fig 7

 

8. Another pop-up will appear showing that you have successfully claimed the package. To close off this message, click the "Close" button

 

9. CSF's Customer Service Reps will be notified of the package(s) claimed. A Customer Service Representative will confirm the claimed package(s) and have the package label renamed with your name.

 

10. The package will be removed from the "Hold Package" list and be set in transit to Trinidad on the next available shipment!

 

SECOND METHOD – THROUGH CUSTOMER'S DASHBOARD

1. Go to our website by typing csfcouriersltd.com in the URL and pressing “Enter” on the keyboard

 

2. Login using your BoxID and Password, or you can log in with Amazon if you have an Amazon account

 

3. Once logged in, go to "Track Order" in the left panel

 

 

4. Enter the tracking number of the package in the field that says "Enter your tracking number" then click "search"

 

 

5. This will lead you to the Order Details page, where you would click on "Claim Now" as shown in Fig 5 

6. A pop up will then appear asking for confirmation of claiming the package. Simply click confirm as shown in FIG 6. 

 

7. Another pop-up will appear showing that you have successfully claimed the package. To close off the message, click "Close"

 

8. CSF's Customer Service Reps will be notified of the package(s) claimed. A Customer Service Representative will confirm the claimed package(s) and have the package label renamed with your name.

 

9. The package will be removed from the "Hold Package" list and be set in transit to Trinidad on the next available shipment!